Terms of Use

The Parties and the Service

The Service is provided by MenuPort. You can reach us about anything concerning these Terms at the contact address below.

MenuPort is a software service that lets restaurants build a digital menu, generate 3D models of their products, share the menu via QR code, receive reservation requests and see menu statistics (the "Service"). These Terms of Use (the "Terms") are an agreement between MenuPort ("we" or "us") and the businesses and people who use it ("you").

By creating an account, making a purchase or using the Service, you accept these Terms and the Privacy Policy. If you do not accept them, do not use the Service.

Who May Use the Service

• The Service is provided for the commercial activities of restaurants, cafés, hotels and similar businesses. By creating an account you confirm that you use the Service for your trade, business or profession.
• You must be at least 18 and authorised to bind the business you act for. If you open an account on behalf of a business, these Terms also bind that business.
• Visitors who view menu pages do not create an account; for menu content and reservations, their counterparty is the restaurant concerned.

Account and Team

• You must provide accurate, current information.
• You are responsible for the security of your account and sign-in details and for everything done through your account. Tell us promptly if you notice unauthorised use.
• You are also responsible for the permissions you grant to team members and for their actions in the Service.

Responsibility for Menu Content

You alone are responsible for everything you enter and publish in your menu, including product names, descriptions, prices, promotions, images, and allergen, ingredient, calorie and nutrition details. The Service shows this information exactly as you enter it; it does not check or verify its accuracy, completeness or legal compliance.

Allergen and ingredient information is critical to consumer health. All liability arising from missing, incorrect or outdated allergen, ingredient or nutrition information rests with the restaurant. The restaurant must separately confirm guests' allergy and dietary needs during service.

You are responsible for keeping prices, promotions and availability current and for complying with all laws that apply to your business, including price-display, food-labelling, alcohol-sale and consumer-protection rules. Information shown in the menu is not an offer of sale by us; every sale to a guest is between the restaurant and the guest.

The age-check screen on menus with alcohol is a convenience based solely on the visitor's own statement; it is not identity verification. Legal obligations concerning age limits remain with the restaurant.

You confirm that you own, or have permission to use, the images, text, logos and trademarks you upload.

AI Output, 3D Models and Augmented Reality

Menu import and 3D model generation are performed automatically using AI and third-party providers. Generated product names, descriptions, prices, categories, images and 3D models may be wrong, incomplete or inaccurate. You are responsible for reviewing and correcting this content before publishing it; anything you publish is your content.

3D models and the augmented-reality view are approximate representations of a product. Size, colour, portion and appearance may differ from the real product; no particular result, quality or accuracy is guaranteed.

You are responsible for making sure you have the right to use content you import from another website.

Reservations

MenuPort is a technical tool that passes reservation requests from guests to restaurants; it is not a party to any reservation contract. Accepting or declining a request, holding the table, contacting the guest and honouring the reservation are solely the restaurant's responsibility.

We are not responsible for no-shows, over- or under-booking, cancellations, requests that are not delivered or are delivered late, or any dispute between a restaurant and a guest.

The restaurant is the data controller for guest data collected through the booking form; we process that data on the restaurant's behalf and instructions. Informing guests, obtaining consent where required, using that data lawfully and obtaining the required consent before sending guests marketing messages — including complying with Türkiye's Message Management System (İYS) rules — are the restaurant's obligations.

Unacceptable Use

• Publishing misleading, unlawful or discriminatory content, or content that infringes third-party rights; offering products whose sale is prohibited.
• Attempting to bypass security measures, gaining unauthorised access or straining the system with automated requests.
• Reverse engineering, copying, bulk downloading or reselling the Service, its software or 3D models.
• Using another business's name, brand or content without permission.
• Artificially inflating statistics or reservations.

3D Model Generation

Because 3D model generation uses a paid infrastructure service, daily and monthly per-account limits apply. The limits may change to keep the service sustainable.

Product photos are sent first to fal.ai/Rodin v2; if that provider fails, the same photos are sent to Tripo as a fallback. Source-photo archive copies are deleted within 30 days, while archived generated models remain until the related restaurant or account is deleted.

Model quality depends on the quality of the photos you upload; no particular result is guaranteed.

Purchased 3D Credits

The six AI generations included with Premium are a separate rolling 30-day subscription allowance. Optional credit packs are one-time in-app purchases that add extra 3D generations after the included allowance is used.

Purchased credits are bound to the MenuPort account used for the purchase, cannot be transferred to another account, and have no fixed expiry date. An active paid subscription is required both to purchase credits and to use them. If a subscription ends, the purchased balance remains on that account and becomes usable again when a paid subscription is reactivated; it is not forfeited solely because the subscription lapsed.

Before the store purchase sheet opens, you must affirmatively accept these credit conditions. We record the accepted terms version and time with the verified purchase. One credit is deducted once a generation request is sent to the provider; a later provider failure or timeout does not restore that credit. A verified store refund or revocation may restrict the affected balance, subject to applicable consumer law and store rules.

If the account is permanently deleted, its account-bound balance can no longer be used, transferred or restored. Mandatory consumer rights remain unaffected. Store transaction records may be retained for refund handling, fraud prevention and applicable financial or legal obligations.

Free Plan and Premium Subscription

The free plan is limited to 1 menu, 1 category and 1 product; publishing a menu and use beyond these limits require a Premium subscription.

Premium is a monthly or yearly auto-renewing subscription purchased through the App Store or Google Play. The price is shown on the purchase screen in your local currency, including taxes. Payment is charged to your store account when you confirm the purchase.

The subscription renews automatically for the same period at the then-current price unless it is cancelled at least 24 hours before the end of the current period; the renewal is charged within the 24 hours before the period ends. You can turn off auto-renewal in the App Store under Settings > Apple Account > Subscriptions, in Google Play under Play Store > Payments & subscriptions > Subscriptions, or through the Manage subscription link in the app. Cancellation takes effect at the end of the paid period, and Premium features remain available until then.

Deleting your account does not cancel the subscription automatically; you must also turn off renewal in the store.

If the store offers a free trial or introductory price, its conditions are shown on the purchase screen; a subscription that is not cancelled before the trial ends continues as a paid subscription. A free trial includes 1 AI 3D generation; the plan's full allowance starts with the first paid period. The trial generation is not deducted from the paid allowance and does not carry over if unused.

Refunds are handled under the refund rules of the store that processed the purchase (Apple or Google) and are requested from that store. Because purchases are processed by the store, MenuPort cannot issue payment refunds directly.

Price changes apply to existing subscriptions only from the next renewal period after notice in line with store rules; where the store requires it, you will be asked to accept the new price.

Subscriptions and 3D credits are digital content and services supplied immediately once you confirm the purchase. Under Turkish distance-contract rules and EU consumer law, the right of withdrawal may not apply to digital content whose supply began immediately with your consent; mandatory consumer rights and the stores' refund rules remain unaffected.

Your existing menus are not deleted when your subscription ends; however, you cannot add menus, categories or products beyond the free plan's limits or publish new menus. Purchased 3D credits stay on the account but cannot be used until a paid plan is active again.

Intellectual Property

The content you upload to your menu remains yours. To provide the Service you grant us a worldwide, royalty-free, limited right to host it, process it technically (for example image resizing, 3D model generation, translation and import) and display it to people viewing your menu. This right exists only to provide the Service and ends when you delete your content.

The software, design, name and brand of MenuPort belong to MenuPort. These Terms give you no right other than to use the Service for its intended purpose.

We may use suggestions and feedback you send about the Service without any obligation to you.

Third-Party Services and App Stores

The Service relies on third-party services such as Google Firebase, Apple, Google Play, RevenueCat, fal.ai, Tripo, Together AI and Cloudflare. We are not responsible for their outages, errors or their own terms.

If you downloaded the app from the App Store or Google Play, these Terms are between you and MenuPort, not Apple or Google, and Apple or Google is not responsible for the app or its content. Apple and Google have no obligation to provide maintenance, support or warranties for the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce them against you. The app store's own usage rules also apply.

Provision of the Service and Changes

The Service is provided "as is" and "as available". To the extent permitted by applicable law, no express or implied warranty is given that the Service will be uninterrupted, error-free, secure or fit for a particular purpose, or that it will produce any particular revenue, visitors or reservations.

Outages may occur due to maintenance, updates, infrastructure-provider issues or force majeure. We may change the Service's features, limits and design, add features or remove a feature in order to improve it. We announce in advance any change that materially affects a paid subscription.

You are responsible for keeping your own copies of your menu content, images and reservation records.

Limitation of Liability

To the maximum extent permitted by applicable law, MenuPort is not liable for indirect damages; loss of profit, revenue, customers, goodwill or data; business interruption; inaccurate menu content; claims and complaints by guests or other third parties; or damages caused by third-party services.

In any case, MenuPort's total liability in connection with the Service is limited to the total amount you actually paid for the Service in the 12 months before the event giving rise to the damage.

These limitations do not apply to wilful misconduct or gross negligence, to damage to life, body or health, or where mandatory law does not permit liability to be limited.

Indemnification

You agree to defend and indemnify MenuPort against any third-party claim, administrative fine, loss and cost, including reasonable lawyers' fees, arising from: the content and information you publish in your menu (including allergen and price information); your business's products and services; reservations and your dealings with your guests; your processing of guest data; infringement of third-party intellectual-property or other rights; or a breach of these Terms or of the law.

We will notify you of any such claim, and you must cooperate reasonably in its defence.

Suspension and Termination

You may delete your account from within the app at any time. Deleting the account does not cancel the subscription; you must also turn off renewal in the store.

We may remove content, suspend or close an account in case of a breach of these Terms, unlawful content, a security risk, abuse, a payment refund or chargeback, or a request from a competent authority. Where possible and appropriate we give notice in advance; in urgent or serious cases notice may follow.

Subject to mandatory law and store rules, no refund is given for unused time or credits on accounts suspended or closed because of a breach of these Terms.

Force Majeure

We are not liable for failing to perform our obligations because of events beyond our reasonable control, such as natural disasters, epidemics, war, terrorism, strikes, cyber-attacks, power or communication outages, infrastructure-provider failures and decisions of public authorities.

Notices and Evidence

We may send you notices to the email address on your account or within the app. Notices to us must be sent in writing to the contact address below.

For users acting as merchants or tradespeople, the Service's electronic records, server logs and email correspondence are accepted as evidence in disputes under Article 193 of Turkish Code of Civil Procedure No. 6100, without prejudice to the right to present counter-evidence.

Changes to These Terms

We may update these Terms; when we do, the date above changes. Material changes are announced in the app or by email before they take effect. Continuing to use the Service after a change means you accept the new Terms; if you do not, you can delete your account and stop using the Service.

Governing Law and Disputes

These Terms are governed by the laws of the Republic of Türkiye. Disputes are first to be resolved amicably through the contact address below.

For disputes with users acting as merchants or tradespeople, the courts and enforcement offices of the Republic of Türkiye have jurisdiction. Users acting as consumers retain the right to apply to consumer arbitration committees and consumer courts, and their mandatory consumer rights are unaffected.

General Provisions

• These Terms and the Privacy Policy are the entire agreement between the parties about the use of the Service; the store's terms also apply to purchases.
• If any provision of these Terms is held invalid, the remaining provisions stay in effect, and the invalid provision is replaced by the valid provision closest to its purpose.
• Our not exercising a right does not mean we waive it.
• MenuPort may transfer its rights and obligations under these Terms to a company or person that takes over the Service, with notice to you. You may not transfer your rights under these Terms without our consent.

Contact

For questions about these terms: info@sorin.tech